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What is STAR® Coach?

Notion's STAR® Coach is an award-winning online management skills training programme developed to improve the capability of anyone with line management responsibility for others, by enabling learners to incorporate coaching-related behaviours into their everyday management style, a skillset that has been shown repeatedly to increase employee engagement, productivity and the performance of teams.

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The programme can be completed any time, any place, anywhere and on any device... as long as there's an internet connection. The programme can be started immediately, can be completed it in as little as 3 months and learners can gain an (optional) Level 3 qualification in the process! There's no onerous paperwork or assessments, and most of the learning can be easily integrated into the working day. 

If you already have a busy life then fear not, this programme can be completed in bite-sized chunks of just 2 x 30-minute sessions a week.

If you have time for a coffee you now have time for a management development programme!


2-3 Months


approx. 45-mins to 1-hour
(scheduled whenever it's convenient for you)

Learners have 12 months to complete the programme from registration date

The programme consists of 10 modules of blended learning content to develop your day-to-day management skills and your ability to coach others, naturally, ‘in the moment’

What's the Content?

This programme includes 10 online modules, each 20-45 minutes long. The modules are focused on developing YOU and YOUR management style. Each module has a variety of activities to complete and all include a workplace 'Mission' to embed the learning, followed by a guided reflection exercise.

STAR Coach

It's about YOU!     

You’ll learn:

✦  About the different ‘helping styles’, where coaching fits and why it works

✦  Why asking questions delivers better, longer-term results than telling or advising

✦  About Notion’s STAR Coaching Model®

✦  How to use triggers to stop your habitual responses to situations

✦  How to ask more insightful and powerful questions

✦  How to listen actively, and intuitively

✦  How to gain commitment from others and to follow-up on the actions they agree

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Programme Features

This is not an average e-learning programme! Instead, it's a fabulous, exciting and engaging experience that really increases management capabilities... and it's also a lot of fun. One way this is achieved is by incorporating a wide range of activities across the blend.

Click the buttons to learn more about each activity.

There is a quiz every 3-4 modules to check understanding and provide some guidance ahead of each assessment.

Interactive drama videos are built into the journey where the learner makes decisions to help some of the managers at a company called ‘Rocket’.

Reflection is a key part of learning and critical to any behavioural change, yet most virtual learning programmes completely miss this aspect. STAR® Manager has reflection integrated into every module.

The Learning Log is a highly innovative part of the programme to embed new skills via guided learning exercises that build into a detailed private journal.

Each module has a range of different interactive e-learning exercises to keep the learner engaged and actively participating.

In addition to several self-assessment exercises, at the end of each set of 10 modules, there is a formal assessment. You need to achieve a 70% pass mark to continue through the programme.

Learning Circles are an optional part of the programme and a unique opportunity to work directly with a world-class tutor and a small group of 2-3 fellow learners in a live virtual classroom.

After every module, the learner is set a work-based mission to incorporate into their role and practise the skills they have just learned.

Learners can participate in the forum to share learnings, best practice and engage with colleagues who are also on the programme.

Key concepts, models, exercises and tools can all be downloaded as PDFs and turned into a fantastic toolkit and ongoing resource bank.

There are 18 different activities across the programme blend, here are just 10 examples. Click on each icon to learn more

What's Included in the Programme?

STAR® Coach is a fully supported development programme and not bits of ad hoc e-learning stuck together. Therefore, in addition to the excellent online content, you'll also get invitations to fortnightly masterclasses with some of the worlds most experienced tutors as well as full programme management support with our dedicated Client Success Team.

Their mission is your success.

Detailed below are the elements included within the programme.


10 modules of interactive content containing a blend of 18 different learning activity types


Fortnightly Masterclasses with a Notion Tutor (attendance is optional)


A number of different recorded Programme Assessments


Workplace Missions and Learning Log Reflection exercises


Programme Success Tracker


Programme PDF Toolkit


Dedicated telephone and email support from the Client Success Team during office hours (Monday-Friday 8.30am-5.30pm UK)

Level 3 Award

Optional Level 3 Award in STAR Operational Coaching

Some Genuine Success Stories...

I am now helping my team to unlock their own potential. I am not just taking over and doing it myself and adding to my work load. As a result, I feel less stressed because I am helping individuals to solve problems and not taking them on myself."

I recently had a difficult conversation with a team member. Normally this type of conversation would have ended in me getting fairly angry, however, the tools learnt throughout the STAR® programme enabled me to actively listen and be much more constructive which resulted in a far better outcome for both of us."

Working across two teams in my organisation I asked questions to find a better strategic solution about how we could automate a previously manual process. The result to date has saved us 600 hours, which equates to 20% of the total FTE of one department and allowed us to move 3 team members onto much higher value tasks.”

By asking insightful questions and engaging team members in discussions around decision making, I have started to get to know the team better and can see them more as potential allies in working towards a streamlined and effective service. By unleashing the potential within the team I can already see them take more ownership. The team is benefiting from personal and professional development and my time is freed up to think about future initiatives rather than always playing catch up, and the organisation benefits from having a happier and more effective team, leading to more robust and dependable services."

"I am using the skills to have weekly operational coaching conversations with my sales team to specifically help them increase their closing rates. This has led to increased revenue this month of £100,000."

The key success for me has been the time I have managed to create in my own schedule by coaching the members of my teams to take more responsibility for finding solutions to problems and taking ownership of next steps."

"Rather than 'spoon-feeding' the next steps, we are now moving towards the members of the team proactively taking responsibility and bringing potential solutions to me."

We have hundreds more success stories and we'd be delighted to share them with you. Schedule an informal chat with us and we'll talk you through them.

Next Steps...

We'd love to talk to you and share with you more information about STAR® Coach. Simply click one of the two buttons below to learn more...