What's the Qualification?

Level 4 Certificate in STAR® Operational Coaching and Management for completion of the STAR® Manager programme (Modules 1-20)


3 or 5 Months


1 or 2 hours

(e.g. 2 x 30 mins)

You will have 12 months to complete the programme from your registration date

Who's it for?

This qualification has been developed to support anyone who’s operating at supervisory or management level (with or without direct line management responsibility) including up to Senior Management. You may be working in a line, matrix management or leadership role with direct responsibility for the development and performance improvement of colleagues, direct reports or teams.

The STAR Operational Coaching and Management qualification provides you with the knowledge and new skills, which will enable you to adopt and then use coaching-related behaviours as a part of your everyday management style.  Use of these techniques will help you to better engage and motivate direct reports, peers and other colleagues to drive up performance and productivity.

This qualification will also provide you with the knowledge and skills to use these Operational Coaching behaviours in planned, developmental management settings such as 1-2-1s, goal setting and reviews, performance management and succession planning, or in the development of overall team performance as a part of a wider continuous performance improvement approach.

What's the Progression?

This qualification offers learners the chance to progress to further learning as a Practitioner (Level 5), Internal Coach (Level 5) or Executive Coach (Level 7).

What is STAR® Coach?

Notion’s STAR® Coach is an award-winning online management skills training programme developed to improve the capability of anyone with line management responsibility for others, by enabling learners to incorporate coaching-related behaviours into their everyday management style, a skillset that has been shown repeatedly to increase employee engagement, productivity and the performance of teams.
The programme can be completed any time, any place, anywhere and on any device… as long as there’s an internet connection. The programme can be started immediately, can be completed it in as little as 3 months and learners can gain an (optional) Level 3 qualification in the process! There’s no onerous paperwork or assessments, and most of the learning can be easily integrated into the working day. If you already have a busy life then fear not, this programme can be completed in bite-sized chunks of just 2 x 30-minute sessions a week. If you have time for a coffee you now have time for a management development programme!
Your journey consists of 10 modules of blended learning content to develop your day-to-day management skills and your ability to coach others, naturally, ‘in the moment’

It's about YOU!

You’ll learn:

✦  About the different ‘helping styles’, where coaching fits and why it works

✦  Why asking questions delivers better, longer-term results than telling or advising

✦  About Notion’s STAR Coaching Model®

✦  How to use triggers to stop your habitual responses to situations

✦  How to ask more insightful and powerful questions

✦  How to listen actively, and intuitively

✦  How to gain commitment from others and to follow-up on the actions they agree

The journey continues with a further 10 modules that focus on your skills to develop the capability and performance of others

You’ll learn:

✦  How to empower and enable your direct reports to step-up

✦  About the importance of beliefs and values in affecting behaviour

✦  How to deliver more effective feedback

✦  How to take the challenge out of challenging conversations

✦  How to use a coaching approach to set goals and structure developmental conversations

✦  How to manage 1:1s with team members to ensure that positive progress is being made

It's about YOU!

Programme Features

This is not an average e-learning programme! Instead, it’s a fabulous, exciting and engaging experience that really increases management capabilities… and it’s also a lot of fun. One way this is achieved is by incorporating a wide range of activities across the blend. Click the buttons to learn more about each activity.

Interactive drama videos are built into the journey where the learner makes decisions to help some of the managers at a company called ‘Rocket’.

There are 18 different activities across the programme blend, here are just 10 examples. Click on each icon to learn more

What Do You Get With Your Investment?

STAR® Manager is a fully supported development programme and not bits of ad hoc e-learning stuck together. Therefore, in addition to the excellent content you’ll also get full programme management support with our dedicated Client Success Team.

Their mission is your success.

Detailed below are the elements included within the programme.

20 modules of interactive content containing a blend of 18 different learning activity types

A number of different recorded Programme Assessments

Programme Success Tracker

Dedicated telephone and email support from the Client Success Team during office hours (Monday-Friday 8.30am-5.30pm UK)

Fortnightly Live Learning Stations Q&A Support Session with a Notion Tutor (attendance is optional)

Workplace Missions and Learning Log Reflection exercises

Programme PDF Toolkit

Level 4 Certificate in STAR Operational Coaching and Management on successful completion of the programme

Get the Brochure

Fill in your details and we’ll immediately email you a copy of the brochure which includes more information about this programme and pricing.