Introducing Operational Coaching®
The scientifically proven advance to coaching in the workplace that increases engagement, productivity, retention and sales.
Operational Coaching® is scientifically proven and recognised critical new management competence that utilises an ‘enquiry-led approach (ELA®)’ towards leadership and management. It enables all managers and leaders to have highly effective coaching conversations ‘in the moment’ and ‘on the job’. This new skill increases your own effectiveness within your role and builds high-functioning collaborative teams.
Organisations that have embedded Operational Coaching® across their leadership and management populations have recorded dramatic increases in engagement, productivity, retention, inclusivity and performance.
If you want to adopt a coaching mindset that becomes part of your natural style, so that you stop jumping in to solve your team’s problems for them, and instead win valuable time back to do higher value work, then we can help.
Operational Coaching® is embedded when you learn how to use the STAR® model. Unlike other coaching models (including GROW) that favour a traditional coaching setting and focus on the coachee alone, the STAR® model focuses on your actions and encourages you to change how you respond in everyday operational settings, enabling you to use a coaching mindset more of the time.
Managers adopting an Operational Coaching® approach generate measurable increases in the levels of
- Retention
- Sales
- Engagement
- Productivity
- Inclusion
- Creativity
- Collaboration
- Performance
Matthew Syed
Author, Journalist & Broadcaster
“Redefines the purpose of management for the 21st century.”
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Background to Operational Coaching®
After several years of research and development, Notion’s STAR® model, designed in collaboration with a team of world class Coaches, became the first Operational Coaching® model designed solely to help managers to change their habitual management style to embrace more of an Enquiry-led Approach (ELA®).
The STAR® model provides the framework for an alternative way of thinking that helps to re-programme unhelpful management responses and revolutionises the way that people engage with each other. The resultant commercial outcomes can be remarkable and provide the reward needed to reinforce the new behaviour.
Already used within programmes for FTSE and Fortune organisations, the STAR® model has successfully improved engagement, performance and productivity and has repeatedly demonstrated its ability to generate up to 100x ROI in the early stages of rolling out these skills.
Jillian MacLean MBE
Founder & CEO
Drake & Morgan
“Using STAR® has transformed our managers’ confidence and collaboration, and our commercial results”
Sales Manager
James Mastrangelo
Financial Manager Software One
“I’ve been in Sales for over two decades and participated in many trainings – this has been by far the most influential and relevant course I’ve ever taken. The missions reinforce the excellent material and I’ve grown as a manager, seller and as a person.”
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What is Operational Coaching®
Within busy operational environments, the stark reality is that Leaders and Managers just don’t have the time to have multiple off-line ‘coaching sessions’. However, by using an Operational Coaching® approach, they can coach in a split second, in every interaction, on the fly.
In contrast, traditional Executive Coaching models don’t lend themselves easily to an operational environment as they are designed for working with coachees on specific development areas (in line with their development needs).
Operational Coaching® is natural and happens ‘in the moment’. It could occur in a chance encounter and it could take as little as 30 seconds. Operational Coaching® conversations can sometimes be exactly one question long! By purposefully using an ‘enquiry-led approach’ the Manager creates an opportunity to engage with the person that they’re speaking with in a different way, pulling from them different, often unexpected and perhaps unique insights and ideas.
In contrast, a traditional ‘Coaching session’ will follow a formal structure, guided towards an outcome for the individual being ‘coached’.
When using the STAR® model, Managers quickly discover that the people they work with have genuinely creative ideas and solutions that can generate even better results in the immediate situation being addressed.
This releases Managers from the pressure of always having to have the answers and gives them the capacity to relate to others in a new and more engaging way.
Dr. Michela Tinelli
London School of Economics & Political Science
“Managers who learned to apply the STAR® model improved their management capabilities across all nine areas measured”.
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Where is Operational Coaching® Useful?
Notion analysed 500 coaching conversations that took place within a single organisational client and found that 76% were related directly to the immediate business situation: technical issues, cost savings, increased revenue and improving operations.
This demonstrates clearly the link that Operational Coaching® conversations can have to commercial results.
Luke Stanbridge
Commercial Director
Z-Tech
“Our profit is going to be roughly 3X what it was last year, which is pretty amazing. This programme really helped to engage people and definitely helped towards our financial performance this year.”
