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Level 5 Certificate

What's the Qualification?

Level 5 Certificate in STAR Operational Coaching and Management Practitioner

for completion of the STAR® Manager Practitioner programme (Modules 1-22)


3-6 Months


1-2 hours

(e.g. 2 x 30 minutes)

You will have 12 months to complete the programme from your registration date

Who's it for?

This qualification has been developed to support anyone who's operating at supervisory or management level including up to Senior Management. You may be working in a line, matrix management or leadership role with direct responsibility for the development and performance improvement of colleagues, direct reports or teams.

The STAR Operational Coaching and Management qualification provides you with the knowledge and new skills, which will enable you to adopt and then use coaching-related behaviours as a part of your everyday management style.  Use of these techniques will help you to better engage and motivate direct reports, peers and other colleagues to drive up performance and productivity.

This qualification will also provide you with the knowledge and skills to use these Operational Coaching behaviours in planned, developmental management settings such as 1-2-1s, goal setting and reviews, performance management and succession planning, or in the development of overall team performance as a part of a wider continuous performance improvement approach.

What's the Progression?

This qualification offers learners the chance to progress to further learning in Accredited Internal Coach (Level 5) or Executive Coach (Level 7).

What is STAR® Manager?

Notion's STAR® Manager is an award-winning online coaching and management skills training programme developed to improve your capability by enabling you to incorporate coaching-related behaviours into your everyday management style, a skillset that has been shown repeatedly to increase employee engagement, productivity and the performance of teams.

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This Level 5 Certificate in STAR Operational Coaching and Management Practitioner includes 22 online modules, most of which are 20-45 minutes long. The two 'Practitioner' modules also include a 90-minute live zoom session with 2-3 other learners and your Notion Tutor.

  • The first 10 modules are focused on developing YOU and YOUR management style
  • The second 10 modules are focused on developing your skills to proactively develop and support OTHERS
  • There are also 2 'Practitioner' modules which include live zoom sessions supported by an expert Notion Tutor 

Your journey starts with of 10 modules of blended learning content to develop your day-to-day management skills and your ability to coach others, naturally, ‘in the moment’

STAR Coach Journey Map on Macbook

It's about YOU!     

You’ll learn:

✦  About the different ‘helping styles’, where coaching fits and why it works

✦  Why asking questions delivers better, longer-term results than telling or advising

✦  About Notion’s STAR Coaching Model®

✦  How to use triggers to stop your habitual responses to situations

✦  How to ask more insightful and powerful questions

✦  How to listen actively, and intuitively

✦  How to gain commitment from others and to follow-up on the actions they agree

The journey continues with a further 10 modules that focus on your skills to develop the capability and performance of others

You’ll learn:

✦  How to empower and enable your direct reports to step-up

✦  About the importance of beliefs and values in affecting behaviour

✦  How to deliver more effective feedback

✦  How to take the challenge out of challenging conversations

✦  How to use a coaching approach to set goals and structure developmental conversations

✦  How to manage 1:1s with team members to ensure that positive progress is being made

STAR Manager Journey Map on Macbook

It's about OTHERS!     

During the journey, you'll also have 2 x live 90-minute 'Practitioner' sessions with a Notion tutor

These two additional ‘practitioner’ modules include an online pre-work/review module followed by a ‘live’ 90-minute Action Learning Circle (held via Zoom videoconference) with a Notion Tutor.

These sessions are designed to build your confidence and further embed the learning and application of new skills in the workplace. You'll receive written feedback from your tutor which you can reflect upon to further develop your new skills.

Working Montage
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Programme Features

This is not your average e-learning programme! Instead, it's a fabulous, exciting and engaging experience that really increases your capabilities... and it's also a lot of fun. One way this is achieved is by incorporating a wide range of activities across the blend.

There is a quiz every 3-4 modules to check understanding and provide some guidance ahead of each assessment.

Interactive drama videos are built into the journey where the learner makes decisions to help some of the managers at a company called ‘Rocket’.

Reflection is a key part of learning and critical to any behavioural change, yet most virtual learning programmes completely miss this aspect. STAR® Manager has reflection integrated into every module.

The Learning Log is a highly innovative part of the programme to embed new skills via guided learning exercises that build into a detailed private journal.

Each module has a range of different interactive e-learning exercises to keep the learner engaged and actively participating.

In addition to several self-assessment exercises, at the end of each set of 10 modules, there is a formal assessment. You need to achieve a 70% pass mark to continue through the programme.

Learning Circles are an optional part of the programme and a unique opportunity to work directly with a world-class tutor and a small group of 2-3 fellow learners in a live virtual classroom.

After every module, the learner is set a work-based mission to incorporate into their role and practise the skills they have just learned.

Learners can participate in the forum to share learnings, best practice and engage with colleagues who are also on the programme.

Key concepts, models, exercises and tools can all be downloaded as PDFs and turned into a fantastic toolkit and ongoing resource bank.

There are 18 different activities across the programme blend, here are just 10 examples. Click on each icon to learn more

What Do You Get With Your Investment?

STAR® Manager is a fully supported development programme and not bits of ad hoc e-learning stuck together. Therefore, in addition to the excellent content you'll also get full programme management support with our dedicated Client Success Team.

Their mission is your success.

Detailed below are the elements included within the programme.


20 modules of interactive content containing a blend of 18 different learning activity types


2 x 'Practitioner' sessions. Embed and practise your new skills in two 90-minute Learning Circles with a Notion Tutor


Fortnightly Live Learning Stations Q&A Support Session with a Notion Tutor (optional)


Workplace Missions and Learning Log Reflection exercises


A number of different recorded Programme Assessments


Programme Success Tracker & PDF Toolkit


Dedicated telephone and email support from the Client Success Team during office hours (Monday-Friday 8.30am-5.30pm UK)

Level 5 Certificate

Level 5 Certificate in STAR Operational Coaching and Management Practitioner on successful completion of the programme

Get the Brochure

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