Stop 'Doing' and Start 'Coaching'. Become a STAR® Manager and Get Your Time Back
Stop 'Doing' and Start 'Coaching'. Become a STAR® Manager and Get Your Time Back
The flexible, online programme for busy managers to master in-the-moment coaching, empower their teams, and end the I’ll just do it myself cycle.
STAR® is the only programme in the world that teaches you how to embed coaching into the flow of your daily conversations and is scientifically proven to change behaviour.
Watch this short video of our CEO, Dominic Ashley-Timms, explaining Operational Coaching®.
Watch this 1-minute video
Why Operational Coaching® will Future Proof your Career
Watch Dominic talking about why Operational Coaching® is such a critical skill for your future management career
Watch this 13-minute video
About the programme and how we support you every step of the way...
Watch this 4-minute video
Here’s the playbook:
- Learn in the flow of work: Master new coaching skills in 30-minute chunks. No need to block whole days for training
- Bite-sized online modules: Think of them as coaching power-ups. Each module equips you with a new skill as you learn to apply the powerful STAR® model for coaching in the moment.
- Get immediate results: Apply what you learn today in your very next conversation with our ‘mini-missions‘. It’s like a test drive for your new coaching skills.
- Lock in your learning: Our guided reflection logs (no exams!) are scientifically proven to change your behaviour for good. It’s like reviewing game film to see what worked and how to improve.
- Sharpen your coaching toolkit: Throughout the online modules, you’ll unlock a toolbox of interactive activities, all designed to make learning engaging and memorable.
Think of it like this: The STAR® programme is a personal coaching gym. You’ll get short, focused workouts (modules), practice drills (missions), and video analysis (reflection) – all designed to transform your style so you can use coaching in the moment, in all your conversations.Accessible, anytime, anywhere: Need a refresher on powerful questioning techniques? No problem! The online content is available on any device, so you can learn and practice whenever it fits your busy schedule.
Certification without cramming for exams! The STAR® programme is built for busy schedules. Think of it as learning in snack-sized bites. Completing the reflective Learning Logs provides the evidence needed for your certification!
Got a crazy week with sales targets looming? No sweat. The modular design lets you pick up right where you left off. You’ll just add some extra learning time in slower weeks to stay on track.
Focus on results, not rigid schedules. We recommend dedicating two 30-minute chunks per week, with research from the London School of Economics showing that benefits kick in around week four!
Our Mission Control team is here to support you and cheer you on. They’ll help you navigate the modules and milestones (coming up next!), ensuring you don’t get left behind.
Are you ready to transform into a coaching powerhouse?
Scientifically Proven to Improve All 9 Core Management Capabilities (LSE)
“Managers who learned to apply the STAR® model improved their management capabilities across all nine areas measured”.
Dr. Michela Tinelli
Associate Professor in Research
Choose your Programme
STAR® Coach
Operational Coaching® Part 1
Content: 10 online modules
Duration: 3-months
Cost: From $1,297
For everyone – aspiring managers, managers and leaders at every level in any organisation.
Focuses on embedding Operational Coaching® skills by developing your style to incorporate coaching-related behaviours into all your everyday conversations.
STAR® Manager
Operational Coaching® Parts 1 and 2
Content: 20 online modules
Duration: 6-months
Cost: From $1,947
For managers and leaders with direct responsibility for their team’s development.
Includes STAR® Coach, plus another 10 modules to improve your management skills to enable you to proactively develop your team… in their 1-to-1s and via direct feedback.
Both programmes include as standard:
- Live Launch Event and Booster Session with Mission Control - to get you started and to meet the team who will support you throughout your programme. Launch events are run weekly, so you can start your programme straight away.
- Fortnightly Live Learning Stations with a Notion Tutor - these are fun, interactive group sessions with breakout rooms, an opportunity to meet fellow learners, share best practice and ask any questions you have as you work through the programme (optional)
- Programme Resource Area with extra material to support your learning journey
- Mission Control; a team dedicated to supporting your success. Available via phone and email for unlimited programme support
- International Certification on programme completion. Add this to your resumé and linkedin profile to show you're a qualified Manager
- STAR® Resource Pack to support your learning journey and posted straight to your door
Your resource pack includes:
- The Answer is a Question - a copy of the #1 bestselling book to support your learning journey
- Powerful Questions Cards - a fun game to help you embed your new insightful questioning skills
- STAR® Model Coaster & Credit Card - to keep on your desk and in your wallet as a constant remind you to use the model in your conversations
- Sticker Sheet - a fun way to reward yourself for using great questions
Practical tools you can apply immediately
“If someone I knew was considering the programme, I’d say it’s a really valuable investment in your own development as it gives you practical tools you can apply immediately. The model has had a noticeable impact on me and I’ve also seen its effect on my colleagues, who respond positively when given the space to explore their own ideas and solutions.
Charlotte Godwin
Business Management Graduate, Civil Aviation Authority (CAA)
Don't let unanswered questions hold you back.
We’ve included below responses to some of the questions we get asked the most. Just click on the ‘+’ to find out the answer.
We recommend you spend approximately 1-hour per week on the programme (for example, this could be 2 x 30-minute extended coffee breaks) with the aim of completing a module a week.
Each module includes a number of activities, each ranging from 10-30 minutes, such as completing the eLearning module, programme activities, completing workplace Missions and reflecting on your performance in the Learning Logs.
The programme is designed so that STAR® Coach (part 1) can be completed in approximately 3 months and the Certified STAR® Manager (parts 1 & 2) programme in 6 months.
Your programme includes everything listed, and there are never any additional costs:
- Live launch and booster sessions with Mission Control
- Fortnightly (optional) live masterclasses with a Notion Tutor
- Your STAR® pack of additional resources, posted to you directly
- All online programme modules (10 for STAR® Coach and 20 for Certified STAR® Manager)
- Full Mission Control support via Zoom, email and phone
- Programme assessment and referral support
- Final globally recognised certification, including certificate and digital badge on completion
Absolutely! The STAR® programme is for everybody, in any organisation, at every level and will provide you with great new tools. You’ll learn how to use a coaching style with everyone around you, including your colleagues, line manager, friends and family.
Aspiring Managers
The STAR® Coach programme is our recommendation for you. You’ll learn how to embed an Operational Coaching® style into conversations with those around you. Aspiring Managers have told us that they’ve been promoted as a direct result of their new communication style.
Managers and Senior Leaders
You have two options. The STAR® Coach programme will help you embed an Operational Coaching® style into your daily conversations, and the STAR® Manager programme includes this and also further develops your skills in giving developmental and appreciative feedback, handling difficult conversations and holding 1-1s.
In an academic study into the STAR® programme, the London School of Economics found that there are benefits and value in this programme for every level of leader, in every sector, from c-suite to supervisor. At whatever stage you are in your career, you will get value from this programme.
The programme is designed to capture a range of metrics and assessments naturally as you work through the programme, eliminating the need for any formal end-of-programme exams.
Throughout the programme, you will be invited to organically create evidence logs that demonstrate your application of the skills you’re learning and complete knowledge quizzes, which require a 70% pass rate. You are always given opportunities to re-review and re-take these quizzes if you don’t achieve these scores the first time.
As long as you diligently complete all modules and provide a minimum of three successes in your success tracker, you’ll automatically gain your accreditation at the end!
Due to the global nature of the programme, all prices are in USD. Sales tax (VAT in the UK) will be added to these rates where legally required. Based on the daily exchange rate, you’ll be able to see the price in your local currency at checkout. Prices include shipping of all materials to an address of your choice.
Prices from
STAR® Coach – $1,297
Certified STAR® Manager – $1,947
The prices include everything listed, and there are never any additional costs:
- Live launch and booster sessions with Mission Control
- Fortnightly (optional) live masterclasses with a Notion Tutor
- Your STAR® pack of additional resources, posted to you directly
- All online programme modules (10 for STAR® Coach and 20 for Certified STAR® Manager)
- Full Mission Control support via Zoom, email and phone
- Programme assessment and referral support
- Final globally recognised certification, including a certificate and a digital badge on completion
For organisations looking to buy more than 50 seats, please contact us for our enterprise rates.
The process is very simple.
- Pay for your chosen programme online
- We will email your Login details the next working day (Mon-Fri, 9am-5.30pm GMT)
- Log in to your dashboard, watch your Welcome video and book onto your Live Launch session (a list of dates/times will be available). We have online launch events running every week, just pick a date and time that works for you.
- Once you’ve attended your Live Launch, the full programme opens up and you can start working through your programme
You can start your programme almost immediately. Within 1 working day of payment being received you can login to your programme dashboard.
We have live online launch events running every week. When you log in to your programme dashboard, you’ll be presented with a selection of dates and times. Just select the launch event that’s most convenient for you and book yourself onto it.
The set-up process is simple:
- Pay for your chosen programme online
- We will email your Login details the next working day (Mon-Fri, 9am-5.30pm GMT)
- Log in to your dashboard, watch your Welcome video and book onto your Live Launch session
- Once you’ve attended your Live Launch, the full programme opens up and you can start working through your programme
No. We use PayPal as our payment processor, but you do not have to have a PayPal account to buy from us. Simply click ‘Guest Checkout’, and you will be able to buy using your credit card without a PayPal account.
Freed from personal tension
“This training program has freed me from personal tension. Realising I don’t have to carry all of the answers and the feeling of having to solve everything is a relief.”
James Benjamin
Manager, Staging Operations, NBCUniversal
Next Steps
Are you ready to transform your management? Choose your programme and buy now
Still got questions? Schedule an informal chat with us, where one of our friendly team members will be happy to help you.